Went to Ever Commonwealth today to buy some stuff for my kids school presentation. After 'shopping' we had some mirienda at Shakey's, as my little boy was hankering for some pizza...
We ordered their promo meal.. a platter of spaghetti, a large thin crust pizza, some fried chicken and a pitcher of iced tea. It was all yummy as they always are...
The pizza came in last.. half pepperoni, half manager's choice... but a slice of the pepperoni side was well, burnt at the crust, but as we were already full from the chicken and the spag, I really didn't bother to complain as it was just a slice and we can still eat most of the pizza...
In the middle of our mirienda.. one of the crew, perhaps she was the supervisor, I'm not really sure, went to our table and asked how the meal was... I said that it was delicious, but just that one part of the pizza was burned. I just pointed it to her so that she can let the cook know so that they would take care to watch their cooking next time, so to speak, not really lodging a complaint, he looked at it and saw that it was indeed burned... we already ate half of the pizza and really wasn't expecting anything, but she took the pan and said that they will replace the pizza.... I never really thought that they would give us a new whole pizza, but lo-and-behold... we got a whole pizza to enjoy....
We ordered their promo meal.. a platter of spaghetti, a large thin crust pizza, some fried chicken and a pitcher of iced tea. It was all yummy as they always are...
In the middle of our mirienda.. one of the crew, perhaps she was the supervisor, I'm not really sure, went to our table and asked how the meal was... I said that it was delicious, but just that one part of the pizza was burned. I just pointed it to her so that she can let the cook know so that they would take care to watch their cooking next time, so to speak, not really lodging a complaint, he looked at it and saw that it was indeed burned... we already ate half of the pizza and really wasn't expecting anything, but she took the pan and said that they will replace the pizza.... I never really thought that they would give us a new whole pizza, but lo-and-behold... we got a whole pizza to enjoy....
Thanks Shakey's we appreciate your goodness and prompt action with regards to a semi complaint... Thanks you impressed me and I have become a truly loyal fan...
Comments